Refund policy

At StitchVoyage, we believe that clothing should be more than something you wear. It should reflect your personality, complement your everyday lifestyle, and bring confidence to the moments that matter. We want every customer to feel comfortable and confident when shopping with us.

We understand that sometimes a T-shirt may not fit as expected, a color may look slightly different in person, or an order may not meet your expectations. Our Return and Refund Policy is designed to make the resolution process clear, reasonable, and straightforward.

This policy applies to purchases made directly through our online store.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a standard return, the merchandise must meet the following conditions:

  • The T-shirt must be unworn, unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging should be retained where reasonably possible.

  • The merchandise must not show signs of washing, alterations, accidental damage, or excessive handling.

  • The item must be returned in a condition that allows us to inspect and evaluate it.

For hygiene and product-quality reasons, items that have been worn, washed, altered, or damaged after delivery may not qualify for a standard return, except where applicable law provides otherwise.

We reserve the right to review each return request individually and communicate any applicable return requirements before the item is sent back.

2. Items That Arrive Damaged, Defective, or Incorrect

We take product quality and order accuracy seriously.

If your order arrives with a manufacturing defect, visible damage, printing irregularities that materially affect the product, or an item different from what you purchased, please contact our customer service team.

To help us investigate the issue efficiently, please provide:

  • Your order number.

  • A brief explanation of the problem.

  • Clear photographs showing the affected product and, where relevant, its packaging.

  • Any additional information that may help us understand what happened.

We recommend reporting visible shipping damage or incorrect merchandise within 7 days of delivery.

After reviewing the information, we will communicate an appropriate resolution. Depending on the circumstances, this may include a replacement, exchange, refund, or another reasonable solution.

Customers will not be required to bear return shipping costs for merchandise confirmed to have been incorrectly supplied or defective when delivered, subject to applicable law.

3. How to Request a Return

We encourage customers to contact us before sending any merchandise back.

Please follow these steps:

Step 1 – Contact Our Team

Send an email to HemarIpes9708@outlook.com.tr with the subject line "Return Request – [Your Order Number]."

Step 2 – Provide Order Information

Include your full name, order number, the product you wish to return, and the reason for your request.

Step 3 – Wait for Return Instructions

Our team will review your request and provide the applicable return instructions, including confirmation of the return destination.

Step 4 – Prepare Your Package

Pack the merchandise securely to prevent damage during transportation. Please include the relevant order information so that we can identify your return.

Step 5 – Return and Inspection

Once the returned merchandise reaches our designated return address, our team will inspect its condition and determine the appropriate resolution.

Please do not send merchandise to an address other than the return address confirmed by our customer service team.

4. Refund Processing

Once your returned merchandise has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after refund approval for the funds to appear in your account. Actual posting times may vary depending on your bank, card issuer, and payment provider.

If you have not received an approved refund after the applicable processing period, we recommend checking with your payment provider before contacting us for further assistance.

We do not issue duplicate refunds for the same transaction.

5. Exchanges

If you would prefer a different size or another available product, please contact our customer service team.

Exchange requests are subject to product availability and inspection of the original merchandise.

If the requested replacement is unavailable, we will discuss alternative arrangements, which may include a refund where appropriate.

To avoid unnecessary delays, we recommend contacting us before returning the original product.

6. Return Shipping Costs

For standard returns based on personal preference, incorrect size selection, or a change of mind, customers are generally responsible for the return shipping expenses.

Original shipping charges, if any, are not refundable unless required by applicable law or the return results from an error attributable to StitchVoyage.

For confirmed defective, damaged, or incorrectly shipped merchandise, we will work with the customer to arrange an appropriate return solution without imposing return shipping costs where applicable.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible and include your order number.

We will make reasonable efforts to accommodate cancellation requests received before the order has entered processing or shipment.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible. In such cases, customers may contact us to discuss the applicable return procedure after delivery.

Nothing in this section limits any cancellation or refund rights that cannot legally be waived.

8. Refund Exceptions

A refund or return request may be declined when the merchandise does not satisfy the applicable return conditions, including circumstances involving:

  • Products returned in a used, washed, or materially altered condition.

  • Damage caused by improper care, misuse, or accidental handling after delivery.

  • Products returned without prior communication when return authorization is required.

  • Requests submitted outside the stated return period, unless an exception is required by law.

  • Merchandise that cannot be reasonably identified as part of the original order.

These limitations do not exclude remedies available under applicable consumer protection laws.

9. Contact Information

For return, refund, or exchange assistance, please contact:

Store Name: StitchVoyage
Legal Business Name: RFVA, LLC
Return Contact: GARY ISAIAH ADAMS
Email: HemarIpes9708@outlook.com.tr
Return Address:
2633 NE 27th Way
Fort Lauderdale, FL 33306
United States

We appreciate your trust in StitchVoyage and will make reasonable efforts to resolve concerns in a professional, transparent, and customer-focused manner.

10. Policy Changes

StitchVoyage reserves the right to revise this policy when necessary to reflect changes in business operations, product offerings, payment procedures, or applicable legal requirements.

Any updated version will be published on our website with its revised effective or updated date.

Changes will not retroactively eliminate rights that customers have already acquired under applicable law.