Shipping policy

At StitchVoyage, we believe that a pleasant shopping experience should continue long after checkout. From the moment an order is placed to the moment it reaches your doorstep, we aim to make the delivery process straightforward, convenient, and transparent.

This Shipping Policy explains how we handle order processing, shipping arrangements, delivery estimates, and shipment-related inquiries.

1. Shipping Availability

StitchVoyage accepts orders through its online store.

Available delivery destinations and shipping options will be displayed during checkout. Customers should verify that their shipping address is supported before completing a purchase.

We reserve the right to restrict deliveries to certain destinations when necessary due to carrier limitations, legal requirements, or operational circumstances.

2. Free Shipping

We are pleased to offer Free Shipping on eligible orders.

Customers will not be charged a separate standard shipping fee for qualifying purchases under our current shipping arrangement.

The applicable shipping option will be displayed during checkout before payment is completed.

Free shipping does not mean that delivery is guaranteed within a specific number of days or that all optional carrier services are included.

3. Estimated Delivery Time

Our current estimated delivery timeframe is:

Approximately 5–8 days after the order has been dispatched.

This estimate is intended to provide customers with a general expectation of when their merchandise may arrive.

Actual delivery times may vary depending on:

  • The delivery destination.

  • Carrier transportation schedules.

  • Local delivery capacity.

  • Weather conditions.

  • Public holidays and peak shopping periods.

  • Customs or regulatory inspections, where applicable.

  • Other circumstances outside our reasonable control.

The estimated delivery period is not a guaranteed arrival date.

If an order experiences a significant delay, we will make reasonable efforts to communicate relevant information and provide available assistance.

4. Order Processing

After an order is submitted, the relevant purchase information is reviewed and prepared for fulfillment.

Order processing may involve:

  • Verifying order and payment details.

  • Confirming product availability.

  • Preparing merchandise for dispatch.

  • Packaging the products appropriately.

  • Coordinating shipment with the applicable delivery provider.

Processing times may vary depending on order volume, merchandise availability, and operational conditions.

The estimated delivery period refers to transportation after dispatch and does not represent a guaranteed total period from checkout to delivery.

5. Shipping Confirmation and Tracking

When tracking information is available, customers may receive a shipping confirmation email containing the relevant tracking details.

Please allow some time for carrier tracking systems to register and display shipment movements after dispatch.

Tracking information may not update continuously, particularly while a package is moving between transportation facilities.

If tracking information appears inactive for an extended period or the estimated delivery timeframe has passed, please contact our customer service team.

We will make reasonable efforts to help investigate the shipment status.

6. Accurate Shipping Information

Customers are responsible for entering complete and accurate shipping information at checkout.

Please carefully verify:

  • Recipient's full name.

  • Street address and apartment or unit number.

  • City and state.

  • ZIP code.

  • Country.

  • Contact details when requested by the carrier.

Incorrect or incomplete address information may result in delivery delays, unsuccessful delivery attempts, or returned shipments.

If you notice an error after placing your order, contact us immediately.

Although we will attempt to accommodate reasonable address corrections, changes cannot be guaranteed once the package has entered fulfillment or been transferred to a carrier.

7. Delivery Attempts and Unclaimed Packages

Delivery procedures depend on the carrier responsible for transportation.

If a package cannot be delivered because the recipient is unavailable, the address is incomplete, or the carrier cannot access the delivery location, additional delivery attempts or collection arrangements may be required.

Customers should monitor available tracking updates and follow any instructions provided by the carrier.

Packages returned because of an incorrect address, failure to collect, or repeated unsuccessful delivery attempts will be reviewed individually.

Where appropriate, we will contact the customer to discuss reshipment or another reasonable solution. Any additional costs will be communicated before they are charged.

8. Lost, Missing, or Damaged Shipments

We understand how frustrating it can be when an order does not arrive as expected.

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or designated delivery area.

  • Nearby entrances or alternative delivery locations.

  • With household members or building management.

  • Whether the carrier has provided a delivery photograph or additional instructions.

If the package remains missing, please contact us with your order number and tracking information.

If merchandise arrives visibly damaged, please retain the original packaging and provide photographs of the damaged items and packaging where possible.

We will review the available information and work toward an appropriate resolution under our policies and applicable law.

9. Shipping Delays and Unexpected Circumstances

Although we aim to meet our advertised delivery expectations, certain circumstances may affect transportation schedules.

These may include severe weather, carrier disruptions, transportation interruptions, public holidays, customs inspections, and other events beyond our reasonable control.

If we become aware that an order cannot be shipped within the applicable promised timeframe, we will provide the required notice and offer the available options, including consent to a revised shipping schedule or cancellation and refund where required by applicable law.

We do not treat unexpected delays as a reason to disregard customers' statutory rights.

10. Incorrect or Missing Items

If your package contains an incorrect product, an incorrect quantity, or a missing item, please contact us promptly.

Include your order number and a clear description of the issue.

Where useful, photographs of the received package and merchandise may help us review the matter more efficiently.

After verification, we will determine an appropriate solution, which may include sending the missing merchandise, arranging a replacement, or issuing a refund where appropriate.

11. International Shipping

Where international delivery is available, delivery estimates may vary due to customs processing, local transportation conditions, and import requirements.

Customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country, unless otherwise expressly stated during checkout.

Such charges are determined by the relevant authorities and are not controlled by StitchVoyage.

12. Contact Our Shipping Support Team

For shipping questions, tracking assistance, delivery concerns, or order-related inquiries, please contact:

Store Name: StitchVoyage
Business Operator: RFVA, LLC
Email: HemarIpes9708@outlook.com.tr
Business Address:
2633 NE 27th Way
Fort Lauderdale, FL 33306
United States

When contacting us, please include your order number so that we can identify your purchase and assist you more efficiently.

We appreciate your patience and confidence in StitchVoyage. Our goal is to make every delivery experience as convenient and dependable as possible.